{"id":519,"date":"2025-11-24T13:59:14","date_gmt":"2025-11-24T05:59:14","guid":{"rendered":"https:\/\/guangfengshop.com\/?page_id=519"},"modified":"2025-11-24T13:59:14","modified_gmt":"2025-11-24T05:59:14","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/guangfengshop.com\/index.php\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>1. Return Eligibility<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns for most items within <strong>7 days<\/strong> after you receive your order.<br>To be eligible for a return, items must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused and in original condition<\/li>\n\n\n\n<li>With original packaging and tags<\/li>\n\n\n\n<li>Free from stains, perfume, or signs of wear<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Items that cannot be returned include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clearance \/ final sale items<\/li>\n\n\n\n<li>Underwear, swimwear, and personal items<\/li>\n\n\n\n<li>Customized or special-order products<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. How to Request a Return<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return, please contact our customer service team at <strong>[your email]<\/strong> with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Product name<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Photos of the item (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our team will review your request and provide return instructions within <strong>24\u201348 hours<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Return Shipping<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs.<\/li>\n\n\n\n<li>We recommend using a trackable shipping service.<\/li>\n\n\n\n<li>We are not responsible for lost or damaged return parcels.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Refund Processing<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be issued to your <strong>original payment method<\/strong><\/li>\n\n\n\n<li>Processing time may take <strong>5\u201310 business days<\/strong>, depending on your bank or payment provider<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Note: Original shipping fees are non-refundable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Order Cancellation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders can only be cancelled before they are shipped.<br>Once the order has been dispatched, cancellation is no longer possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Damaged or Incorrect Items<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you received a damaged, defective, or wrong item, please contact us within <strong>48 hours<\/strong> of receiving your order.<br>We will arrange a replacement or refund at no extra cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Photos or videos showing the issue<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Contact Us<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about our return or refund policy, feel free to reach out:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 <strong>Email:<\/strong> guanfengkj@gmail.com\u00a0\u00a0<br>\ud83d\udd52 Customer Support Hours: Mon\u2013Sat, 9:00 AM \u2013 6:00 PM<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Return Eligibility We accept returns for most items within 7 days after you receive your order.To be eligible for a return, items must be: Items that cannot be returned include: 2. How to Request a Return To start a return, please contact our customer service team at [your email] with: Our team will review&#8230; <\/p>\n<div><a class=\"more-link btn btn-primary main-btn ml-3 mb-3\" href=\"https:\/\/guangfengshop.com\/index.php\/return-refund-policy\/\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-519","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/guangfengshop.com\/index.php\/wp-json\/wp\/v2\/pages\/519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guangfengshop.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/guangfengshop.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/guangfengshop.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/guangfengshop.com\/index.php\/wp-json\/wp\/v2\/comments?post=519"}],"version-history":[{"count":1,"href":"https:\/\/guangfengshop.com\/index.php\/wp-json\/wp\/v2\/pages\/519\/revisions"}],"predecessor-version":[{"id":520,"href":"https:\/\/guangfengshop.com\/index.php\/wp-json\/wp\/v2\/pages\/519\/revisions\/520"}],"wp:attachment":[{"href":"https:\/\/guangfengshop.com\/index.php\/wp-json\/wp\/v2\/media?parent=519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}