1. Return Eligibility
We accept returns for most items within 7 days after you receive your order.
To be eligible for a return, items must be:
- Unused and in original condition
- With original packaging and tags
- Free from stains, perfume, or signs of wear
Items that cannot be returned include:
- Clearance / final sale items
- Underwear, swimwear, and personal items
- Customized or special-order products
2. How to Request a Return
To start a return, please contact our customer service team at [your email] with:
- Your order number
- Product name
- Reason for return
- Photos of the item (if applicable)
Our team will review your request and provide return instructions within 24–48 hours.
3. Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service.
- We are not responsible for lost or damaged return parcels.
4. Refund Processing
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
Note: Original shipping fees are non-refundable.
5. Order Cancellation
Orders can only be cancelled before they are shipped.
Once the order has been dispatched, cancellation is no longer possible.
6. Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 48 hours of receiving your order.
We will arrange a replacement or refund at no extra cost.
Please provide:
- Order number
- Photos or videos showing the issue
7. Contact Us
If you have any questions about our return or refund policy, feel free to reach out:
📩 Email: guanfengkj@gmail.com
🕒 Customer Support Hours: Mon–Sat, 9:00 AM – 6:00 PM